Retail and Home Delivery
Delivery solutions that cover the end-to-end buyer journey, reduce costs, grow revenues and provide differentiated customer experience.
Our solutions cover the complete buyer journey
- dynamically generated delivery time windows surfaced through customer portals
- automated route optimisation solutions that utilise AI and ML
- driver apps that provide real time tracking, and POD
- integrated notification solutions uses data from delivery appointment through physical delivery to keep customers informed.
Turn what has been a cost-focused activity into one that is a customer-facing and more profitable competitive advantage.
- Dynamically generated customer selected time windows
- Continuous optimisation enabled by RPA
- Routing configurations determined by AI and ML
- Customer notifications
Our Solutions and Capabilities
Strategic Route Modelling
Redefine the delivery network to address large changes in demand and evaluate new customer service policies to determine the best distribution strategies that minimise costs and maximise customer service.
Daily Delivery Planning
Maximise master route productivity or take advantage of dynamic delivery planning to be even more responsive and squeeze out costs. Automate route planning across the distribution network for more effective and efficient performance, and greater planner productivity.
Same Day Routing
Offer time-definite same day delivery through appointment bookings integrated with real-time GPS-based vehicle tracking.
Ensure that drivers are able to execute their routes and address disruptions in the field as they occur. Alert operations and customers in real-time as disruptions impact delivery schedules and provide them with revised ETAs.
Engage with customers from purchase through the delivery cycle thorough automated email, voice or text to help reduce failures and improve the customer experience.
Customer Selected Time Windows
Allow customers to select from dynamically generated delivery time windows that maximise the customer experience while minimising delivery costs.
Optimise continually - taking in new orders or changes and optimizing them as they occur and constantly looking for new combinations to continue to improve the planning results.
Speed the implementation of solutions with our teams integration capabilities, and realise the benefits faster.
Artificial Intelligence (AI) and Machine Learning (ML)
Use AI to generate optimal configurations that uniquely meet planning requirements and ML to increase the accuracy of parameters and individually tune performance down to the driver, customer and road network.
Fully managed hosting and management solutions that remove operational complexity from your business, and provide delivery certainty for your customers.
Enhanced customer experiences with customised portals that capture orders, present time windows and track deliveries.
Delivery and Appointment Scheduling
Solve the problems of congestion and visibility - with intelligent scheduling and execution of activities to match your inbound or outbound requirements and the capabilities of your operations.
Logistics Control Towers
Control towers providing you with visibility and performance management across the breadth of your operations.
Descartes Route Planner
Descartes Route Planner software was designed to address the most complex route planning problems and provide fleet operators with capabilities that transform their performance.
Descartes OnDemand provides an easy and affordable way to optimise delivery performance. Plan, dispatch routes and track progress in real time and capture critical proof-of-delivery (POD) information.
Descartes Reservations is a web based solution for setting appointments and scheduling deliveries that allows customers to request delivery windows, while an optimised appointment booking agent matches available resources and delivery windows.
RouteSmart Routing as a Service (RaaS)
RaaS creates better solutions, faster. It builds geographically compact, logical and balanced workloads in a fraction of the time it takes other systems to build less efficient routes.
Descartes MobileLINK provides drivers and field personnel with the information, workflows, and decision support tools they need to perform their jobs optimally in the field. This technology supports a diverse range of devices and capabilities ranging from route execution, scan-on and scan-off orders, picture and signature capture.
Glympse powers proactive conversations between customers and brands during the critical moments that matter with location-intelligent software that delights your customers, saves costs, and streamlines operations.
Bestrane Customer Portals (BCP)
Web portals that can be designed as stand alone or integrated into your existing customer facing portals. Capture customer orders via portals that integrate directly with Route Planning solutions, or provide customers with direct visibility of their orders with tracking solutions
Mobiledock is a community-based service for controlling commercial deliveries to and pickups from a wide range of sites. Mobiledock enables destinations to automate, streamline and formalise dock appointment booking/scheduling, execution and monitoring from any internet connected device.
Bestrane Order Processing (BCP)
Order processing services receive orders from your systems and apply rules and business logic to enhance the data, before presenting the orders to your route planning and optimisation solution. Bestrane Order Processing Service reduces the effort required to integrate these orders into route planning solutions, and enables more advanced optimisation capabilities to be applied.
Geotab telematics provide tracking and management solutions to manage your fleet. Designed as 'plug n play devices' Geotab delivers greater efficiency, cost control and safety from your fleet, with powerful cloud software, custom reporting and a host of hardware and software integrations.
View all Insights
JB HiFi Group - Improving Operations and Stock Availability with Mobiledock
JB HiFi Group use Mobiledock to allow them to more efficiently manage their inbound scheduling and provide them with real-time forward visibility of the specific products and quantities of their inbound deliveries.
Lilydale Instant Lawn - Delivering Enhanced Customer Experiences
Lilydale Instant Lawn have achieved significant customer experience benefits with integrated route planning, driver execution and customer notifications solutions.
View all Case Studies