Notifications
Inform and engage your customers throughout the delivery experience.
Our solutions enable you to engage with customers from purchase through the delivery cycle to help reduce failures and improve the customer experience.
Key Benefits
- Improved customer engagement
- Differentiated delivery experience
- Reduced call centre costs
- Eliminate futile delivery costs
Our Solutions
Multi Phase Notifications
Provide customers with a tailored multi phase notifications journey for their delivery.
Interactive Reschedule my Delivery
Enable customers to reschedule deliveries via the notifications - reducing calls, improving delivery performance and customer experience.
Track my Order
Allow your customers to track the delivery status their orders by accessing a unique URL generated from Descartes Route Planner.
Customer Surveys
Instantly prompt customers to leave a review or rating after a positive handoff.
Proactive Updates
Push notifications let customers know exactly where their order is, even before they call your customer support team.
Accurate ETAs
Factor in travel time and delivery schedules for first-class delivery estimates.
Integrate with your Customer App or Portal
Embed delivery notifications within your existing customer App or Portal to provide a seamless experience for your customers.
Reduce calls with two way chat
Answer questions, reschedule or cancel via text message or via your app.
Featured Insights
Eastern Propane & Oil: Optimising Delivery Efficiency with Bestrane and Descartes
Discover how Eastern Propane & Oil streamlined delivery operations across five states with the help of Bestrane and Descartes. From modern route planning to mobile app integration, the result was a 7% YoY increase in delivery efficiency.
Learn more
TasWater and Bestrane: Streamlining Tasmania’s Water Management
Discover how TasWater, in partnership with Bestrane, optimised water management across Tasmania with route efficiency improvements, reduced travel times, and enhanced safety.
Learn more
View all Case Studies
