Inform and engage your customers throughout the delivery experience.
Our solutions enable you to engage with customers from purchase through the delivery cycle to help reduce failures and improve the customer experience.
- Improved customer engagement
- Differentiated delivery experience
- Reduced call centre costs
- Eliminate futile delivery costs
Multi Phase Notifications
Provide customers with a tailored multi phase notifications journey for their delivery.
Interactive Reschedule my Delivery
Enable customers to reschedule deliveries via the notifications - reducing calls, improving delivery performance and customer experience.
Track my Order
Allow your customers to track the delivery status their orders by accessing a unique URL generated from Descartes Route Planner.
Instantly prompt customers to leave a review or rating after a positive handoff.
Push notifications let customers know exactly where their order is, even before they call your customer support team.
Factor in travel time and delivery schedules for first-class delivery estimates.
Integrate with your Customer App or Portal
Embed delivery notifications within your existing customer App or Portal to provide a seamless experience for your customers.
Reduce calls with two way chat
Answer questions, reschedule or cancel via text message or via your app.
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JB HiFi Group - Improving Operations and Stock Availability with Mobiledock
JB HiFi Group use Mobiledock to allow them to more efficiently manage their inbound scheduling and provide them with real-time forward visibility of the specific products and quantities of their inbound deliveries.
Lilydale Instant Lawn - Delivering Enhanced Customer Experiences
Lilydale Instant Lawn have achieved significant customer experience benefits with integrated route planning, driver execution and customer notifications solutions.
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