Notifications

Inform and engage your customers throughout the delivery experience.

Our solutions enable you to engage with customers from purchase through the delivery cycle to help reduce failures and improve the customer experience.

Key Benefits

  • Improved customer engagement
  • Differientated delivery experience
  • Reduced call centre costs
  • Eliminate futile delivery costs

Our Solutions

Multi Phase Notifications

Provide customers with a tailored multi phase notifications journey for their delivery.

Interactive Reschedule my Delivery

Enable customers to reschedule deliveries via the notifications - reducing calls, improving delivery performance and customer experience.

Track my Order

Allow your customers to track the delivery status their orders by accessing a unique URL generated from Descartes Route Planner.

Customer Surveys

Instantly prompt customers to leave a review or rating after a positive handoff.

Proactive Updates

Push notifications let customers know exactly where their order is, even before they call your customer support team.

Accurate ETAs

Factor in travel time and delivery schedules for first-class delivery estimates.

Integrate with your Customer App or Portal

Embed delivery notifications within your existing customer App or Portal to provide a seamless experience for your customers.

Reduce calls with two way chat

Answer questions, reschedule or cancel via text message or via your app.