6 November 2021 - case-studies

Australia Post - Bestrane Delivers

Australia Post work with Bestrane and RouteSmart to optimise their extensive network using RouteSmart, and to provide highly accurate geospatial data models allowing Australian Post to assess the benefits of changes to their fleet and delivery network

Australia Post have over 200 years’ experience delivering postal, financial, logistic & fulfilment, and direct database management services. Servicing over 11 million addresses and delivering more than 80% of all online purchases, Australia Post continues to be the first choice for Australian consumers.

Australia Post work with Bestrane and RouteSmart to optimise their extensive network.

The Problem

As part of a nationwide program, Australia Post is constantly assessing the benefits of changes to their fleet and delivery network.

In order to evaluate outcomes reliably, Australia Post require the most up to date data and definitive models.

High quality geospatial models are capable of simulating myriad routing scenarios including :

  • transition to low emissions fleet,
  • address point growth,
  • volume fluctuations,
  • Distribution Centre (DC) consolidation and more.

These models give Australia Post a powerful sandbox to investigate opportunities and quantify potential operational benefits without impacting existing operations.

The Solution

Bestrane use the latest address-level data from Australia Post and street-level data from HERE to build geospatial models with RouteSmart for ArcGIS.

Locations are geocoded to in excess of 99.5% confidence and street data is modified to include recent changes to all public and private accessways required for Australia Post delivery agents to meet their customer service requirements.

In order to provide an accurate baseline for any future scenarios to be compared against, routes are sequenced, and parameters applied to match existing route performance metrics.

The completed models are ready for Australia Post to use to create safe and efficient routes for their expansive delivery network.


Australia Post continues to utilise Bestrane and RouteSmart as they grow and adapt their extensive network now and into the future.

“Bestrane’s team of skilled consultants are able to provide Australia Post with highly accurate geospatial data models generated in RouteSmart, allowing us to assess the benefits of changes to our fleet and delivery network in a timely manner with no impact to ongoing operations”

Michael Thadani, Manager, Network Optimisation & Bus Efficiency

Australia Post

To date: 3+ million locations, 4,000+ routes, 30+ DC’s optimised